FAQ

Questions local business owners ask us

How does missed-call text-back work?

When you can't answer, the caller automatically gets a short text from your business, such as "Sorry we missed you, how can we help?". Their reply comes to you, so you can book them when you're free instead of losing them to the next business on Google. We set it up with your current phone so customers keep calling the number they already know.

I don't have a website. Where do I start?

Get Found is built for that. We write the content with you and design the page. Live within 7 days of receiving your payment and content, or your first month is free. Content means your logo, photos and hours. You only need to answer a few questions and send us some photos of your work.

Are there contracts?

No contracts required. Every plan is month to month and you can cancel with 30 days' notice: Get Found $169/mo, Never Miss a Call $289/mo, Full Service $429/mo and Local SEO $379/mo. Get Found also has a $0-down option for our first 3 clients: $149/mo* for your first 3 months, then $169/mo, with no contract. Setup fees are the same either way. A new site usually takes months to build visibility on Google, so we suggest giving it time, and month-to-month clients are never locked in.

Can I upgrade later?

Yes. You can move up a plan whenever you're ready by paying the standard setup fee for the new plan, and your monthly price changes to the new plan's price. Setup fees aren't waived or credited on upgrades.

Who owns my domain and website?

We register your domain in your business's name at no charge, so it's yours, and it stays with you if you leave. We build, host and run the website for you as part of your plan. If you leave and want to keep the website itself (its design and files), there's a one-time buyout: if you leave within 12 months of going live, it's your plan's monthly price for each month left until month 12, but never less than your setup fee, and after month 12 it's a flat fee equal to your setup fee, plus HST, once all fees owed are settled. Your domain and content are always yours, and exporting your content is free. Missed-call text-back, follow-up, Google Business Profile upkeep and review requests are monthly services only, so they end when you leave unless you keep paying for them.

What is the founding offer?

It's a limited offer on our full Tier 3 bundle, Full Service, at a founding price for our first 3 clients: $497 setup and $319/mo month to month, instead of the usual $797 setup and $429/mo. It's for Tier 3 only and limited to 3 spots, and the Local SEO add-on stays at $379/mo. It isn't available to regulated health or legal practices. Once the 3 spots are taken, the offer ends.

Do you do SEO?

Yes. Every plan includes basic on-page SEO: clear page titles and descriptions, your business details and a map, set up for local Google search. For ongoing work, our Local SEO add-on covers, each month, up to 4 Google Business Profile posts, 1 new service or service-area page, 3 new directory listings, keyword tuning for up to 5 target keywords and a monthly work and visibility report. It costs $379/month month to month with 30 days' notice, with no setup fee, plus HST. You can add it to any plan or get it on its own. SEO results usually take 3–6 months, and we don't promise any particular ranking, because no one honestly can.

Is texting my customers allowed in Canada?

Replying to someone who just called or contacted you is generally fine. Marketing texts and emails are covered by Canada's anti-spam law (CASL), so we set up your messages to identify your business, include an easy opt-out and only go to people who have a reason to hear from you. This is general information, not legal advice.

Do you only work with certain businesses or areas?

We focus on local service businesses in the Greater Toronto Area, including Toronto, Mississauga, Brampton, Vaughan, Markham, Richmond Hill and Oakville. Typical clients are auto repair shops, HVAC, plumbing and electrical, barbers and salons, cleaners, movers and other trades. Social media management is coming soon.

Want to talk it through?

Book a free call and we'll look at how customers find you today. No pressure. If it's not a fit, we'll say so.

*Limited to our first 3 Get Found clients. Get Found with no setup fee: $149/mo for your first 3 months, then $169/mo. No contract; cancel with 30 days' notice. Month 1 is charged at signup. If you leave and want to keep the website files, the buyout in your first 12 months is the rest of your first 12 months at $169/mo (never less than $399), then $399 after month 12. The 7-day “first month free” promise doesn't apply to this offer. Prices in CAD, plus HST.